Terms & Conditions

By using this site, you agree to the following terms and conditions, subject to

change at any time.

Copyright & Intellectual Property

All content included on this site, such as text, graphics, logos, button icons,

images, audio clips, digital downloads, data compilations, and software, is

the property of Carlson JPM Store Fixtures or its content suppliers and protected

by United States and international copyright laws. The compilation of all

content on this site is the exclusive property of Carlson JPM Store Fixtures and

protected by U.S. and international copyright laws. All software used on this site

is the property of Carlson JPM Store Fixtures or its software suppliers and

protected by United States and international copyright laws.

Your Account 

All customers are required to keep their account information, including logins

and passwords, completely confidential. You are encouraged to read our

Privacy Policy. Carlson JPM Store Fixtures reserves the right to refuse service,

terminate accounts, remove or edit content, or cancel orders in their sole

discretion.

Product Descriptions and Specifications

Carlson JPM Store Fixtures attempts to be as accurate as possible. However,

Carlson JPM Store Fixtures does not warrant that product descriptions or other

content of this site is accurate, complete, reliable, current, or error-free. If a

product offered by Carlson JPM Store Fixtures is not as described, your sole

remedy is to return it in unused condition.

Open Accounts

Open accounts are extended after application and approval. Accounts may

also be opened for customers with satisfactory D&B ratings. You must be in

business for at least one year to be considered for an account. All other

orders will be shipped on a prepaid or credit card basis.

Credit Cards

We accept Visa, MasterCard, Discover and American Express orders by phone,

fax, mail or e-mail. Please list account number and expiration date.

Taxes

Applicable sales and use taxes will be added to all invoices. If you are tax

exempt, you must provide your Tax Exempt Certificate via email, fax or mail for

our files.

Order Cancellation

If an order is cancelled or refused after it was shipped in good faith, you are

responsible for any incurred shipping charges.

Damages/Shortages — UPS Shipments

It is important that you count and inspect all cartons immediately upon

receipt. Make sure any damage or shortage is noted on the bill before signing.

Please contact our customer service department within 5 days. Claims made

after that time will be denied. Save all packing materials.

Damages/Shortages — Truck Shipments

It is important that you count and inspect all cartons immediately upon

receipt. Make sure any damage or shortage is noted on the bill before signing.

It is in your best interest and your responsibility to inspect for concealed

damage before driver leaves your premises. The freight company frequently

denies concealed damage claims. Please inspect before signing. A claim must

be filed directly with freight line within 48 hours. Save all packing material for

inspection. Feel free to contact our customer service department for assistance

in filing your claim.

Returns

Returns must to be pre-authorized by our customer service department and

requested within 30 days of receipt of goods. Returns must be freight prepaid

and are subject to a 25% restocking charge. Returns are to be made in their

original cartons and packaging. Unauthorized returns or goods after 60 days

from the date of the receipt will not be credited. Slatwall, showcases, glass

and custom displays are not returnable.

Prices

Are subject to change without notice.

Special Items

Please call us if you would like any information on any item not shown, or for

assistance in solving a merchandising problem. We welcome the opportunity

to quote on custom fixtures and special projects. Send your drawings via fax

or  e-mail for prompt response. Special order items may require a 50% deposit.