Frequently Asked Questions

About the Company

Who is Carlson JPM?

Carlson JPM is Division of Stein Industries, Inc. We are an integrated supplier of retail display, store fixtures,

signage and accessories. We have the ability to kit wood, metal, plastic, acrylic, glass and wire into custom

fixtures, through multiple global manufacturing relationships. We also provide significant in-house

engineering, design, CAD and Solid Model expertise for quick design, engineering and production shop

drawing/approval turnaround. Our goal is to be your ultimate retail resource.

Where is Carlson JPM located?

The Carlson JPM Headquarters and Showroom resides in the Minneapolis northern suburb of Brookly

Park in Central Minnesota. It is also home to the company’s two warehouse facilities with a total of

150,000-square-foot capacity utilized for global production and local assembly operations.

What kinds of products and services does Carlson JPM offer?

Our products and services are divided in four categories:

Catalog & Web Products

Custom Products

Access Management & Asset Protection Products

Rollouts & Fulfillment Services

About Our Products

What are some options for temporary or seasonal display?

Consider folding tables, wire dump bins, counter baskets, folding "Z" racks, collapsible rolling racks,

round racks.

Is there a way I can make wall standards more professional looking?

To upscale your look, run wood strips on both sides of the standard, or you can check out one of the

recessed styles.

What are rolling racks for?

Rolling racks are very helpful for transporting and stocking merchandise, and for seasonal and clearance

displays. They also play a pivotal role in selling merchandise that either needs to be moved around in the

showroom or moved from the backroom when needed. Many of our customers feel the versatility of the

rolling racks helps them display their merchandise in effective ways.

How much slatwall/gridwall do I need for my store?

It depends on the layout & preference of the store. Give us a call and our Customer Service Team would be

delighted to help you.

Which type of hangers should I use for heavy coats?

Consider the actual weight of the garment. You might use a standard plastic version for lighter weight

fabrics. For heavy winter coats, wood or heavy duty plastic would be best.

How hard is it to assemble a rack/shelf/merchandiser?

Our racks are designed to be easily assembled. Most are shipped flat and just need to be opened up and

locked into place. Very little assembly is required. Visit our Learning Center for details on how to assemble

products.

Do you make custom designed fixtures?

Yes we do! Just give us your ideas and our dedicated designers will bring it to life. Once the design and

price are approved we can build the pieces.

Do you buy or sell used fixtures?

No. We'd like to, but it is very difficult to get the quantities and quality of the exact fixtures customers need.

How much weight can a slatwall shelf or basket hold?

It varies depending on the type. Most will hold up to 25 pounds, others more. If you need to support more

than 25 pounds feel free to call our Customer Service Team, they will happy to help you.

How much weight can a wire grid shelf or a grid basket hold?

It varies depending on the type. Most will hold up to 25 pounds, others more. If you need to support more

than 25 pounds feel free to call our Customer Service Team, they will happy to help you.

Customer Service

How long will it take to get my order?

Normally products ship within 24 - 48 hours after order is placed if in stock at our warehouse. Special

orders or drop shipped orders have a standard 2-week lead-time. Please let our Customer Service team

know if need delivery by a certain date.

Do you have a guarantee?

We guarantee your product satisfaction for 30 days from the date it was shipped. If you are not 100%

satisfied with your purchase within this 30-day time frame, contact us and our Customer Service team will

work with you.

Do you have a minimum order?

Yes, we have a $50 minimum order requirement to purchase our products.

Why can't you give exact shipping rates on the shopping cart? 

Because we ship a large variety of products of different size & weight from different locations. We try to help

control shipping costs for our customers by continuously evaluating the box dimensions & weights for

most of our products; this helps the system be more accurate when calculating costs. We combine many

items in one box to help reduce shipping costs whenever is possible.

How do you calculate shipping charges?

We only charge you what the delivery company charges us.

What method do you use for shipping products?

We use the shipping method that works best for you. Even though our products are primary shipped via

UPS, we can ship products using our customers’ shipping accounts. You can also request expedited

service using UPS and FedEx.

What does it mean when a product is "In Stock"?

"In Stock" items are currently in our warehouse and ready to ship.

What does it mean when a product is "On Order"?

"On Order" items are those that are ordered, but not yet in stock. You may want to call us to find out when stock will be replenished.

What does it mean when a product is "Drop Ship"?

"Drop Ship" items are shipped from a different location to save money or reduce delivery time.

Do you have a Showroom?

Yes, we do. Carlson JPM’s Showroom is located in our Corporate Headquarters building in the Minneapolis

northern suburb of Brooklyn Park in Central Minnesota. You can order stock products the same day or

anytime before 3:30 pm for immediate customer pick-up no later than 4:00 pm, and we will have your order

ready for you at our warehouse in this location. Just place your order in our web site or call our Customer

Service team. Walk-ins are welcome!