Customer Service FAQs

How long will it take to get my order? 

Normally products ship within 24 - 48 hours after order is placed if in stock at our

warehouse. Special orders or orders shipped directly from the manufacturer

have a standard 2-week lead-time. Please let our Customer Service team know

if delivery is needed by a certain date.

Do you have a guarantee?

We guarantee your product satisfaction for 30 days from the date it was

shipped. If you are not 100% satisfied with your purchase within this 30-day time

frame, contact us and our Customer Service team will work with you.

Do you have a minimum order?

Yes, we have a $25 minimum order requirement to purchase our products.

We will ship any order, any size.

Why can't you give exact shipping rates on the shopping cart? 

Because we ship a large variety of products of different size & weight from

different locations. We try to help control shipping costs for our customers by

continuously evaluating the box dimensions & weights for most of our

products; this helps the system be more accurate when calculating costs.

We combine many items in one box to help reduce shipping costs whenever

it is possible.

How do you calculate shipping charges?

We only charge you what the delivery company charges us.

What method do you use for shipping products?

We use the shipping method that works best for you. Even though our products

are primary shipped via UPS, we can ship products using our customers’

shipping accounts. You can also request expedited service using UPS and

FedEx.

What does it mean when a product is "In Stock"?

"In Stock" items are currently in our warehouse and ready to ship.

Do you have a Showroom?

Yes, we do. Carlson JPM’s Showroom is located in our Corporate Headquarters

building in the Minneapolis northern suburb of Brooklyn Park in Central

Minnesota. You can order stock products the same day or anytime before

3:30 pm for immediate customer pick-up no later than 4:00 pm, and we will

have your order ready for you in our warehouse at this location. Just place

your order on our website or call our Customer Service team.

Walk-ins are welcome!